![]() ![]() Save Big on Cable TV, Home Phone and High-speed Internet. “Customers with a question about their bill should contact customer care at 1-80 for assistance.”Ĭopyright 2021 by KPRC Click2Houston - All rights reserved. Call (844) 339-9555 to get best plans for Xfinity by Comcast in Galveston, Texas. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the. When we reached out to DirecTV with the same question about credits and refunds for customers who couldn’t use their service during the severe weather event, a representative sent this not so helpful response: These offerings are usually available in triple play packages. Comcast said though, in some instances, it was the commercial power from Centerpoint that was down that caused the loss of services into customers’ homes even if the customers’ electricity was on. Xfinity For full functionality of this site it is necessary to enable JavaScript. ![]() If you had electricity but no cable or internet, you can request a credit. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. You don’t have to be a Comcast customer to use the free hotspots. For a map of Xfinity WiFi hotspots, click here.” To help everyone stay connected during the storm, Xfinity WiFi Hotspots are open to the general public. We will not be extending credits due to the loss of electricity. Our fiber-optic network withheld the severe impact of Winter Storm Uri and area outages were caused by the loss of electricity. In some cases, customers may have power but not their Xfinity services because electricity has not been restored in the area of our network that serves their neighborhood. “Our top priority is for our technicians, in close alignment with local utility companies, to work as quickly and safely as possible to resolve any service outages. However, a lot of companies tend to inflate their channel counts by including music channels, and what matters is which channels are actually included. That honor belongs to AT&T U-verse, Frontier bundled with YouTube TV, Optimum, and Verizon Fios. We reached out to Comcast to ask about credits and refunds. Xfinity doesn’t have the most channels we’ve come across, though. Can you get a credit or refund for cable and internet service you couldn’t use when power was out?Ī guy posted in an Xfinity forum, “If you have Xfinity, use this link to get $15 a day off services you lost.” He wrote that some people were able to get up to $60 and that you have to submit your request to get the money back for each day you didn’t have the service. ![]()
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